Help/FAQ

  1. Do I have to have a picture of my pet to use RainbowBridgeForPets.com?
    No you do not have to have a picture. We will use our placeholder picture of a memorial candle.
  2. How much does it cost?
    There is no charge for the memorial. It is free. There is a small fee to maintain it on the internet forever.
  3. Can I edit information later?
    Yes you can go back and change your epitaph, or add a picture.
  4. Will you scan a picture for me?
    We do not have that capability.
  5. How long does it take for my memorial to appear?
    As soon as your Paypal transaction is complete,your memorial is activated
  6. Is my information secure?
    Yes, please see our privacy policy.
  7. How do I know that the information that I entered is correct?
    After you enter your information, you will see all of it to verify, including grammar and spelling. That is the information that will go in the memorial.
  8. How is my picture sized?
    Your picture is sized to proportionally fill the space. Some pictures may appear smaller than the original because of the space allowed for the pictures. The system does no cropping. You must upload the exact picture that you want used.
  9. My breed is not listed?
    If your breed is not listed, enter the breed name in other.
  10. Why can't I search for my breed?
    Currently, only the AKC and CFA recognized breeds are searchable. We will look in to adding additional non AKC and CFA breeds.
  11. Why can't I delete my memorial?
    After your memorial is paid for, it can not be deleted. If you are certain that you want to delete your active memorial, please send an email to support@onlinepetmemorials.com. In your email include all the pet information as well as your name and email address. A confirmation email will be sent to you prior to deletion.